FAQ

Last updated: November 2025

Welcome to wigstan’s FAQ page.
Here you’ll find answers to our most commonly asked questions about orders, payments, shipping, and returns.
If you don’t see your question here, feel free to contact us at wigstan55@gmail.com — our support team is always happy to help.

1. What products does wigstan sell?

wigstan specializes in women’s fashion, offering elegant and comfortable styles designed to express confidence, individuality, and timeless beauty.

2. Where do you ship to?

We currently ship only within the United States.
All orders are processed and shipped from our U.S. fulfillment centers.
International delivery is not available at this time.

3. How long does shipping take?

Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes 5–10 business days, depending on your location and carrier performance.
You will receive an email notification with your tracking number once your order has been dispatched.

4. How much does shipping cost?

Free standard shipping within the United States.

5. What payment methods do you accept?

We currently accept PayPal only.
You can use your PayPal account balance or linked credit/debit card to complete your purchase securely.
All transactions are processed in U.S. Dollars (USD).

6. How do I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email containing a tracking number.
You can track your package directly through the carrier’s website or via your wigstan account.

7. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at wigstan55@gmail.com.
Once your order has been shipped, we are unable to make any changes.

8. What is your return and refund policy?

We want you to love what you ordered.
If you are not satisfied, you may request a return within 30 days of delivery.
Please ensure that items are unused, unwashed, and in original condition.
Refunds will be issued to your original payment method once the returned items are received and inspected.
See our full Return & Refund Policy for details.

9. What if I received a damaged or wrong item?

We sincerely apologize for any inconvenience.
Please contact us immediately with your order number and clear photos of the issue at wigstan55@gmail.com, and our team will assist you with a replacement or refund.

10. Are my personal and payment details secure?

Absolutely.
We use industry-standard SSL encryption and PayPal’s secure gateway to ensure your payment and personal information remain completely protected.
We never store your payment details on our servers.

11. Do you offer discounts or promotions?

Yes!
We regularly offer seasonal sales, discount codes, and special promotions.
Subscribe to our newsletter to stay updated on exclusive offers.

12. How can I contact customer service?

You can reach our support team by email:
wigstan55@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We aim to reply to all inquiries within 24 hours.

13. Do you offer wholesale or collaboration opportunities?

Yes, we welcome brand partnerships, influencer collaborations, and wholesale inquiries.
Please contact us at wigstan55@gmail.com for more details.

14. How can I stay updated with new arrivals and offers?

Follow us on our social channels and subscribe to our newsletter for updates on new collections, sales, and exclusive promotions.

wigstan — Style that empowers, elegance that endures.